Terms & conditions

Truritralen operates the website truritralen.com (the “Site”). It is registered as an activity through Productions Associées asbl, 72, rue Coenraets, 1060 Brussels, in Belgium. In the following Terms, Truritralen referred to as “we”, “us”, “our” and “Truritralen”.

This page sets out the terms and conditions (the “Terms”) on which we sell products (an “Item” or “Items”) through the Site.

Please read these Terms carefully and make sure you understand them before ordering any Items from the Site. Before placing an order you will be asked to agree to these Terms. By placing an order on the Site or purchasing Items from the Site, you confirm your acceptance of these Terms.

You should print a copy of these Terms or save them for future reference.
We amend these Terms from time to time. Every time you wish to order Items, please check these Terms to ensure you understand the terms which apply to your purchase(s) at that time.

We reserve the right to amend these Terms from time to time. These Terms were most recently updated on 28 November 2021.

The pages on the Site will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order. Please take the time to check the details of your order at each page of the order process and again before clicking “Place order”, as you will not be able to make changes to your order after this point.

After you place an order by clicking “Place order”, we will send you an email acknowledging that we have received your order. We will then send you an email that confirms that the Items have been on-holded until we confirm that payment has been received.

All Items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position of particular Items may change. We may decline an order if, for example, an Item you have ordered is unavailable, out of stock, we are unable to obtain authorisation of your payment, if there is an error in an Item’s description (including its price or promotional status) or if we suspect fraudulent activity.

If we are unable to supply you with an Item in these circumstances we will inform you of this by email. If you have already paid for any such Item, we will refund you the full amount (including any delivery costs) you have paid as soon as is reasonably possible and in any event within 14 days.

You agree not to copy, sell, resell or exploit any portion of any Items, use of any Items, access to the Items or any contact on the Site through which the Items are provided without our prior written consent.

The images of the Items on the Site are for illustrative purposes only. Although we try to display the colours of Items accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the Items. The Items you order may therefore vary slightly from those images.

We try to ensure that all details, descriptions and prices of Items are accurate when such information is published on the Site. We may refuse orders where any such informationhas been inaccurately published.

Items’ prices may change from time to time without notice. However, these changes will not affect orders that have already been placed.

The price of an Item does not include delivery and returns charges. We will provide you with details of our delivery charges during the order process.

While we try to ensure the content on the Site (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) is accurate, the Site may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We may therefore correct any errors, inaccuracies or omissions and change or update information at any time and without notice. Where this affects an order you have already placed, we will notify you of the error. In this regard, we may decline to fulfil any order(s) you place based on information on the Site that contains errors or inaccuracies.

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of shipment is only an estimate, is subject to change, and Truritralen does not represent or warrant that it will be able to ship the Product by the estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Truritralen is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your order.

If we make a change to or cancel an order, we will notify you using the email address, billing address and/or phone number you provide when you place your order.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our Site. You agree to update your account and other information (including your email address and payment card details) promptly, so we can complete your transactions and contact you as needed.

By law, the Items we provide must be of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided, and that match any samples or models you have seen or examined (unless we have made you aware of any differences). If any Items you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Items, please contact us as soon as possible to tell us of the fault, damage or error, and to arrange for a refund, repair or replacement.

Beginning on the day you receive the Items you have a 14-day right to reject the Items and to receive a full refund if they do not conform as stated above. Alternatively, you may request a repair or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, we may instead offer you a full refund. If you request a repair or replacement during the 30-day rejection period, that period will be suspended while we carry out the repair or replacement and will resume on the day you receive the replacement or repaired products. (If fewer than 7 days remain out of the original period, it will be extended to 7 days.) If, after a repair or replacement, the Items still do not conform (or if we cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Items at a reduced price, or to reject them in exchange for a refund. If you exercise the final right to reject the Items more than six months after you have received the them, we may reduce any refund to reflect the use that you have had out of the Items.

All refunds issued will include all delivery costs paid by you when the Items were originally purchased.